The small print

Terms of sale, privacy, and what happens if a bottle is wrong.

Vineatitaly Ltd, Limassol, Cyprus. Registration HE000000, VAT CY00000000X. Questions to vineatitaly@gmail.com or WhatsApp +357 95 514259.

Terms of sale

Every price on the site is in euros and includes Cyprus VAT. Delivery is charged per zone as shown on the delivery table and at checkout; it is free above the order value listed for your zone. Your order is accepted when payment is confirmed by our payment provider (Stripe) — the confirmation email is your receipt. If a wine turns out to be unavailable after you have paid, we refund it in full or, if you prefer, replace it with something of equal or greater value.

Age. You must be 18 or over to buy alcohol in Cyprus. We ask you to confirm this at checkout, and the driver will ask the person receiving the order for photo ID. If nobody over 18 is there to sign, the order comes back to us and we contact you to rearrange delivery.

Delivery. We deliver only to the Limassol areas listed on the site, with our own van. Same-day delivery applies to orders placed before the cut-off shown for your zone; later orders go out the next delivery day. The slot you choose is a preference, not a guarantee — the driver calls before arriving.

Returns, breakages and corked bottles

Broken on arrival: tell the driver at the door and we replace the bottle that week at no cost. Faulty wine (corked, oxidised, refermented): let us know within 14 days of delivery, with a photo of the label and the level in the bottle, and we refund the bottle in full. No return needed. This does not cover a wine you simply did not enjoy — but do tell us; it helps us buy better.

Right of withdrawal

As a consumer in the EU you may cancel an order within 14 days of receiving it without giving a reason, under the Consumer Rights Law of Cyprus (Law 133(I)/2013). Write to vineatitaly@gmail.com with your order number. Wine must be unopened, with the capsule and label intact; we collect it from you in Limassol and refund the price of the wine within 14 days of collection. The original delivery fee is refunded when the whole order is returned. Gift cases assembled to your specification (L’Annata, with a vintage sourced for your year) are personalised goods and are excluded from withdrawal once the bottle has been sourced.

Disputes we cannot resolve directly can be raised through the EU online dispute resolution platform.

Privacy & cookies

We collect what an order needs: your name, mobile, email, delivery address and what you bought. Payment details go directly to Stripe and never touch our servers. We use your details to deliver the order, send the receipt, and handle any problem with it; we do not sell them and we do not send marketing unless you asked for it (for example, by joining the Natale waiting list). Order records are kept for the period Cyprus tax law requires.

The site sets no advertising or analytics cookies. Your cart is kept in your own browser’s storage so it survives a refresh; it never leaves your device until you check out. You can ask what we hold about you, or ask us to delete it, at vineatitaly@gmail.com.