Questions
Everything people ask before the first order and at the door. If yours is not here, WhatsApp is the fastest way to ask.
Ordering and paying
Do I need an account?
No. Your cart lives in your browser, you pay on Stripe’s payment page, and the receipt comes by email. Nothing to sign up for, nothing to remember.
How do I pay?
By card on Stripe’s secure page: Visa, Mastercard, American Express, Apple Pay or Google Pay. The order is paid before the van is loaded.
Are the prices final?
Yes. Every price includes Cyprus VAT. Delivery is a flat fee for your zone, shown at checkout, and free above the threshold for that zone.
Can I order a lot of one wine?
Up to 24 bottles of any wine online. For more than that, or for a standing order, message us on WhatsApp and we will sort it out by hand.
Delivery
Where do you deliver?
Limassol only, in three zones: the city and seafront, Germasogeia to Ypsonas, and the villages along the coast road. The delivery page lists every area by name.
How quickly?
Within 24 hours of your order, in every zone, from the seafront to the villages. You pick a slot at checkout.
Do I have to be home?
Someone 18 or over has to be at the address to show ID and sign. The driver messages twenty minutes before arriving. If nobody is there, the order comes back and we call you to rearrange.
Can you leave it with the concierge?
Only if they are over 18 and willing to sign for it. Tell us in the note to the driver.
Gifts
Can you send it to someone else?
Yes. Enter their address at checkout and we leave the price off the packing slip. For an Xmas gift, type your message on the payment page; for a bottle, put it in the note for the driver. We write it on the card by hand.
Can you find a bottle from a particular year?
Yes, with a gift case that says so: we find a bottle from the year you are marking. Type the year in the box on the payment page.
When do the Christmas cases open?
Some open later in the season. Where a case on the Luxury Xmas Gifts page has no price yet, leave your email under it and we write to you the day it opens.
When a bottle is wrong
It arrived broken.
Tell the driver at the door and we replace it that week, at no cost.
It is corked.
Let us know within 14 days of delivery with a photo of the label and the level in the bottle, and we refund the bottle in full. No return needed. This does not cover a wine you simply did not enjoy, but do tell us; it helps us buy better.
I changed my mind.
You have 14 days from delivery to cancel, for any reason. The wine must be unopened with the capsule and label intact; we collect it from you in Limassol and refund within 14 days. A bottle sourced for your year is excluded once it has been found.
The shop
Is there a shop I can visit?
No. We are online and in the van. Call or message on WhatsApp 9–19 Cyprus time and we will talk you through the list.
Do you check age?
Yes. You must be 18 or over to buy alcohol in Cyprus. You confirm it at checkout and the driver asks for ID at the door.
Not sure what to open?
Message us on WhatsApp with the dish, the occasion or the budget, and we’ll suggest a bottle from the list.